Food items and change of mind
For food-safety and hygiene reasons, we do not accept change-of-mind returns of delivered spice products. This restriction does not apply to damaged, defective, unsafe, expired, incorrect, spurious or materially misdescribed goods, or any other case where Indian consumer law provides a remedy.
If something is wrong
Contact us through the contact page with your order reference, the affected item and a description of the issue. Please report visible damage, leakage, missing or incorrect items as soon as possible, preferably within 7 days of delivery, and retain the packaging and batch information. This requested reporting period does not extinguish statutory rights, including for defects discovered later. Photographs can help, but an unboxing video is not a mandatory condition of a valid claim.
Resolution and return shipping
After reviewing the issue, we will offer an appropriate replacement or refund for the affected goods, in accordance with your legal rights. For a verified product or fulfilment fault, we bear any necessary return or replacement delivery costs. We will tell you whether collection, return or safe disposal is appropriate. Please do not send food back without instructions. Do not consume a product if its seal is broken, it appears unsafe, or it is subject to a safety concern.
Refund method and timing
An approved refund will be initiated to the original payment method within 7 business days of approval. Your payment provider may take additional processing time; we will provide a reference when available. We will not require you to accept store credit instead of a refund you are legally entitled to. Shipping charges will be refunded where required, including where the whole order is affected by our fulfilment error.
Cancellation
You may request cancellation before dispatch through our contact page. Where cancellation is accepted before dispatch, the amount paid will be refunded. Once an order has shipped, change-of-mind cancellation may no longer be possible; rights relating to defective, incorrect or otherwise non-conforming goods remain unaffected. We do not impose a cancellation charge unless permitted by applicable law and clearly disclosed in advance.
Non-delivery or delayed delivery
If your parcel is missing or has not arrived by the promised date, contact us so we can investigate with the carrier. Refund and cancellation remedies for late delivery remain subject to applicable law, including any legally recognised force-majeure exception. A carrier status alone will not prevent us from investigating a non-delivery complaint.
Grievances and consumer rights
We aim to acknowledge a consumer grievance within 48 hours and resolve it within one month, in line with the applicable ecommerce framework. You may also approach the National Consumer Helpline or the competent consumer commission. No term here excludes mandatory remedies under the Consumer Protection Act, 2019 or applicable ecommerce rules.
Launch status
Checkout is currently unavailable. Before accepting orders, Omnis must confirm its legal entity, grievance officer, customer-care details, return address and fulfilment procedures. These terms are proposed operating commitments and require the business owner’s confirmation.